Privacy Policy

Last updated: April 17, 2026

1. Introduction

This Privacy Policy explains how Custom Detailing (“we”, “us”, “our”) collects, uses, stores, and protects personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.

By using our website/services (“Services”), you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

  • Personal Data: Any information that identifies an individual directly or indirectly.
  • Processing: Any operation performed on personal data (collection, storage, use, transfer, etc.).
  • Data Subject: The individual whose personal data is processed.

3. Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • National ID / Iqama (if applicable)
  • Payment details

3.2 Automatically Collected Data

  • IP address
  • Device information
  • Browser type
  • Usage data (pages visited, time spent)

3.3 Cookies and Tracking

We use cookies and similar technologies to improve user experience.

4. Legal Basis for Processing

We process your personal data based on:

  • Your explicit consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (where permitted under PDPL)

5. How We Use Your Data

We use personal data to:

  • Provide and maintain our services
  • Process transactions
  • Communicate with you
  • Improve user experience
  • Ensure security and prevent fraud
  • Comply with legal obligations

6. Data Sharing and Disclosure

We may share your data with:

  • Service providers and partners
  • Government authorities (when required by law)
  • Payment processors

We do not sell personal data.

7. Cross-Border Data Transfers

Your data may be transferred outside Saudi Arabia only when:

  • Adequate protection measures are in place
  • Required by contract or legal obligations
  • Approved under PDPL regulations

8. Data Retention

We retain personal data only for as long as necessary:

  • To fulfill the purposes outlined
  • To comply with legal requirements

After that, data is securely deleted or anonymized.

9. Your Rights Under PDPL

Under Saudi law, you have the right to:

  • Access your personal data
  • Request correction or updating
  • Request deletion
  • Withdraw consent
  • Obtain a copy of your data

Requests can be submitted via the contact details below.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

11. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental consent.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated revision date.

13. Contact Us

If you have questions or wish to exercise your rights, contact:

Custom Detailing
Email: Info@customsaudi.com
Address: Prince Muhammad Ibn Saad Ibn Abdulaziz Rd, Al Aqiq, Riyadh 13321
Phone: +966 50 748 2878

14. Regulatory Authority

For complaints, you may contact the relevant authority in Saudi Arabia:

Saudi Data and Artificial Intelligence Authority (SDAIA)